Disappearing fields

Posted on May 6, 2008

This is a bit of a strange occurrence which has occurred for 2 customers now, so I thought I would blog about it in case anyone else has a similar situation.

On the tenant details screen the rent box has disappeared although the label to the left of the box is still there.  Also on the automatic income setup screen the code field has gone.  But in reality they are actually still there.  Confused yet?

Thanks to Glen for finding the solution.  It appears to be a Windows issue when changing the DPI settings.  Glen was using Windows Vista, although Windows XP also has a DPI setting, so it might have the same result.  By changing the DPI settings back to the default setting again the missing fields reappeared.

The strange things is that I have also tried changing the DPI settings on my computer using both Windows Vista and Windows XP, and in both cases none of the fields went missing.  So it might also depend on your screen resolution or your graphics card driver or windows service pack version or something else.  Who know????

So if you have a situation where fields are going missing, try changing your DPI settings.  Run windows help and search for DPI to find out how.